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Luciana Freire

1 paper in the library · 15 citations · publishing 2022

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The effect of brief mindfulness‐based intervention on patient satisfaction and loyalty after waiting

Journal of Consumer Affairs August 27, 2022 Ellen Campos Sousa, Luciana Freire 15 citations

Abstract This paper offers a novel, easy to execute, mindfulness‐based solution to the waiting time problem at healthcare facilities in particular, with the potential to enhance consumers' experience within a waiting time scenario. Findings of four studies—one in‐class experiment with undergraduates, one field study among adults in a doctor's office, one online experiment in the US, and one...