Qualidade de Vida Psicológica e Estresse em Atendentes de Call Center: Um Estudo de Mediação das 5 Cinco Facetas da Atenção Plena
Revista Interamericana de Psicología/Interamerican Journal of Psychology December 26, 2025 Raíssa Ester Maia Monteiro, Joel Jonathan Carvalho Tavares, Leonardo Júnior Souza Silva et al.
Call centers have become one of the fastest-growing areas in the service market, and this work environment includes factors that can trigger stress among workers. Regular mindfulness practice emerges as a strategy to promote attention that may mitigate psychological stress. This study investigated the mediating role of trait mindfulness, including its facets, in the relationship between psychological quality of life and stress levels in call center operators. Participants were 110 call center operators from a private company, aged 19 to 51. Results revealed a significant indirect effect (b = -0.92 [95% BCa CI = -1.77; -0.